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Delivery and Returns

If you are not satisfied with the coffee capsules you have ordered, or if you have received incorrect items and would like to return them, please CONTACT US.

Shipping and Deliveries

All orders will be processed and shipped within 24 hours Monday through Friday, after we have received the final payment. We ship all orders via the US Post Office Priority Mail. Your order should reach you within 2-4 days after it has left our facilities. Shipping during Holiday times can increase delivery time to 2-5 days.

We offer FREE shipping throughout the US and Puerto Rico on orders of $50 and above, not including shipping costs. Your order total must be $50 or above, before adding shipping costs, to qualify for Free Shipping. For orders less than $50, shipping costs are only $4.99 for regular delivery (2-4 business days) and $11.99 for express delivery (1-2 business days). All shipping and handling fees are non refundable.

We offer FREE shipping to Canada on orders of US$75 and above, not including shipping costs. Your order total must be US$75 or above, before adding shipping costs, to qualify for Free Shipping. For orders less than US$75, shipping costs are only $7.50 for regular delivery (5-10 business days). All shipping and handling fees are non refundable.

To track your package, please visit usps.com and enter your tracking number.

Returns

If you are not satisfied with your order and would like to return the coffee capsules, please contact us within 14 days of receipt of your package.

We will accept returns of unopened boxes, and will refund your order via your original payment method.

For Canadian customers who would like to Return their items, please visit our Canada shipping page here.

Once you have contacted us to initiate a return, you may ship the package to us, or Gourmesso will e-mail you a Return Shipping Label which you can then print out and attach to your package for the return. All return labels are processed through the US Post Office, and you can schedule a pick-up, or drop off your package at all US Post Office locations.

Please be aware that US customers will bear a Return Shipping Cost of $5 on all orders should you use our return labels. This Return Shipping Fee will be deducted from your refund. Canadian customers are responsible for covering all Return shipping costs.

Please send Returns to:

Gourmesso Coffee

c/o Deluxe Delivery Systems

100 Industrial Road - Suite 1

Carlstadt, NJ, 07072-1614

 

For more specific details about our Canadian shipping policies, please see our Canada Shipping page.