FAQs

GOURMESSO COFFEE CAPSULES FAQ - COMPATIBLE WITH NESPRESSO ORIGINAL MACHINES

Here you will find answers to the most frequently asked questions about Gourmesso capsules.

How Many Capsules Come In 1 Box?

Each box of Gourmesso coffee comes with 10 capsules for Nespresso Original Machines.

Each box of Glorybrew coffee comes with 12 capsules for Keurig K-Cup Brewers. 

Do Gourmesso Capsules Really Fit My Nespresso Machine?

Yes. Our coffee capsules fit in the majority of current Nespresso Original machines (formerly know as OriginalLine machines) and they will not damage your machine. If you encounter any unexpected problems when using Gourmesso capsules, please contact us.

What Are Gourmesso Capsules Made With?

Our capsules are made from a soft plastic that ensures that your machine's closing mechanism is not damaged. The capsules are sealed using an aluminum-like material, similar to that of Nespresso brand capsules. The plastic used in our capsules is BPA free.

Gourmesso Eco Line capsules are made with bio-based paper material that disintegrates in over 12 weeks in industrial composting facilities. 

Glorybrew capsules are made with BPI certified bio based materials. The majority of the pods are made with bio-based mesh that will break down in over 12 weeks in industrial composting facilities. 

My Nespresso Machine Is Harder To Close Than Usual – Is That Normal?

Yes. The closing mechanism of some machines might be a little more difficult to close when using Gourmesso capsules. Check that the capsule is inserted into the appliance correctly, and use slightly more pressure when closing. Our capsules are made of a special plastic that yields easily, so they will not damage your machine.

 

What Does The Intensity Number On Gourmesso Capsules Mean?

Our intensity numbers (3–12) refer to the strength of the roast and flavor of our varieties. The flavor develops when the coffee is roasted. Also, while roasting, the coffee changes in appearance and the various aromas develop. The longer the coffee is roasted, the more intense the aroma becomes. The beans are also very finely ground to boost the characteristics created by the roasting process thus producing an even more intense flavor. Our intensity numbers follow the same scale as the original capsules for Nespresso machines.

How Exactly Do I Save More Than 40%?

Simple! Some of our blends already start at $0.39 per capsule while an original capsule from Nespresso costs $0.70 or even more! Therefore, you save more than 40% with Gourmesso.

How Do I Redeem A Coupon/Voucher?

You will prompted to redeem your coupon just before you place your order in the checkout screen. 

Standard % off coupons can be redeemed by simple writing in the code or copy and pasting it to the coupon section of the checkout screen. 

If the coupon is for a spend $50 get 10% off offer you must make sure that your subtotal equals $50 before shipping for the code to work. 

If the coupon is for a buy 10 packs get 1 Honduras Pura Forte free deal you must make sure that your free pack of Honduras Pura Forte Is in your cart. Once you have your 11 packs in your cart you can then enter the code at the checkout to completely deduct the price of Honduras Pura Forte. 

Only one coupon is allowed to be used per order. 

Exactly Which Nespresso Machines Do Gourmesso Capsules Fit Into?

Essentially, Gourmesso capsules fit into all currently available OriginalLine Nespresso machines. You can find a complete list of compatible machines here. The exceptions are the Nespresso VertuoLine machine, coffee machines for commercial use which use pads instead of capsules, and Nespresso built-in appliances such as those from Miele. Models branded Saeco, Jura and Siemens, and of course those with drip filters are not compatible. If you are still unsure or have questions about using Gourmesso capsules, please contact us directly via thecontact form or by e-mail. The Gourmesso Team will be pleased to help you!

What If I Am Unhappy With My Order?

If something went wrong with your order, please contact us by e-mail or by using the contact form and state what happened. The Gourmesso Team will then contact you as quickly as possible, and when necessary will send you a return label, so that you can easily return us your order. Knowing that you are impressed by the quality of Gourmesso is important to us. We hope that Gourmesso becomes your favorite coffee! If you have questions or suggestions about Gourmesso – positive or negative – please feel free to contact us.

Where Does The Coffee In Gourmesso Capsules Come From?

The coffee in Gourmesso capsules comes from different regions all around the world. Each variety combines unique and special aromas. Information about the origin of the beans and what blend of the finest Arabica and Robusta coffee is used in your Gourmesso capsules can be found in the product information on the packaging or in the descriptions in our online shop.

How Do I Track My Order?

You can track your orders tracking status in numerous ways. You can do it by going to the My Account section on the top right corner of the website and then click your latest order. You will then see a clickable tracking number for your order. 

You can also see your latest order and tracking number by clicking the purple chat button on the bottom right corner of the website. 

Can I Change The Email Address On My Account?

Unfortunately our website does not support the ability for customers to change their email address directly on the site. You can however change your email address by contacting our support team. You can email us at service@gourmesso.com or give us a call at (754) 777-9559.

Loyalty Program

You can join and access our Loyalty Program by clicking the gift icon on the bottom left corner of our website. This program lets you accumulate Loyalty Beans to earn rewards such as free packs of coffee and discounts of up to $25.00. 

Joining the program grants you 90 loyalty beans which is enough to earn a free coffee reward! Remember to insert a pack of the coffee that you were rewarded in your cart before entering the code. If it is not in your cart the code will not work. 

When you earn a reward you will be emailed a code that you enter at the checkout. You can keep track of your rewards by clicking the gift icon on the lower left corner of our website. 

Every dollar spent on gourmesso.com earns you 1 Loyalty Bean. Keep in mind that only dollars spent on product will be converted to Loyalty Beans. Dollars spent on shipping and taxes will not count unfortunately. 

Our Loyalty Program features 3 customer tiers:

Valued Customer - Once a customer joins the Loyalty Program they will recognized as a valued customer. They can now earn loyalty beans and redeem rewards.

Silver Membership - Once a member reaches $150 in lifetime spend they will automatically get upgraded to Silver Membership status. Silver members get 5% off all of their orders by using the coupon code - SILVER 

Gold Membership - Once a member reaches $500 in lifetime spend they will automatically get upgraded to Gold Membership status. Gold members get 10% off all of their orders by using the coupon code - GOLD

Mobile App

The Gourmesso app offers the easiest way to buy coffee capsules for your Nespresso Original machine on the go. The app is now available to download on the Apple app store and the Google Play Store

You can browse through our entire catalog of coffee pods for Nespresso Original and Keurig K-Cup Machines wherever you are. 

You can manage your order history on all devices. 

The Loyalty program is directly integrated on the iPhone version of the app. This feature allows you to view your Loyalty Bean balance and your current customer tier at any time. You can even redeem your rewards at the checkout screen! 

Android users can expect this feature to be implemented before the end of 2020. 

Like our website, you can redeem coupons for your orders at the checkout screen. 

You can even sign up for push notifications to stay updated on new product releases and exclusive discounts. 

How Is Our Coffee Decaffeinated?

The decaffeination process that we use is the CO2 method. This allows our beans to maintain their flavor components throughout the process rather than being removed and put back in again, as they are in some other decaf processes.

Does Our Coffee Contain Any Sugar or Dairy?

No. Our flavored capsules are made with aromas and no sugar or dairy is ever added.

How Long Is The Shelf Life Of Our Coffee?

Gourmesso capsules have an 18 month shelf life. Gourmesso Eco Line capsules have a 12 month shelf life. Glorybrew K-Cups have a 12 month shelf life. Keep in mind that the shelf life begins once the coffee is produced. 

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