In this section, you will find the answers to some common questions about your Keurig®* coffee maker. We've put together some tips concerning the maintenance and usage of your coffee machine to prolong its life.

How often should I descale my Keurig®* Coffee Maker?

The frequency of descaling depends on the level of mineral content of your water. This is why we recommend using filtered or bottled water for optimal brewing. Calcium deposits or scale may build up in your brewer and hinder your brewer performance. We recommend descaling your Keurig®* coffee maker regularly every 3 to 6 months.

How do I descale my Keurig®* Coffee Maker?

Descaling your Keurig®* coffee maker is a simple process that can be done in a few easy steps. You can learn how to Descale a Keurig®* Coffee Maker by checking out the video here:

Step 1 - Preparing for Descaling

  • Remove any Keurig®* k-cup pods from the brewer.
  • Take the reservoir out of the Keurig®* and pour any remainigg water into the sink (or a thirsty plant!).
  • Make sure that the automatic shut-off setting is turned off.


Step 2 - Using Keurig®* Cleaning Solutions

  • Fill the reservoir with one part Keurig®* Cleaning Solution (or the Gourmesso Dezcal descaler) and one part water.
  • Place a large mug beneath the dispenser.
  • Brew one cup of hot water, then pour the water out.
  • Repeat until the water in the resevoir is all gone, then wait 30 minutes.
  • Rinse the reservoir and fill it with fresh water.
  • Brew a cup of hot water, then pour it out.


Repeat the cleansing process (one brewed cup of hot water) at least 12 times. You may need to refill the Water Reservoir at least one time during this process. You can use our Dezcal™ descaling solution that works with both Nespresso and Keurig®*machines.

What to do when your Keurig®* is not working?

The main reason for this problem with Keurig®* coffee makers stems from the quality of water you are using, and calcium build up.

Potential Fixes:
✔ In order to fix the problem that your Keurig®* coffee maker is not working, you should try running the machine with water several times without a k-cup.
✔ If the problem is due to the calcium scaling in the machine, you can descale it with an adequate descaling solution. After that, flush the machine several times with fresh water and then try to start it.
✔ Cleaning the dispensing line with something like a paper clip (when the machine is turned off and unplugged) can be helpful in removing the leftover coffee grounds from it.

How do I fix a Keurig®* machine that won't brew?

The most prominent causes of Keurig®* machines not brewing are from deposits of debris within the machine, air bubbles in the machine, pieces are not seated properly, and insufficient warm up time.

Potential Fixes:
✔ If the debris deposit is the reason, try using the above mentioned fixes in the “Keurig®* is not working” segment.
✔ For air bubbles, fill the water reservoir to the brim and secured in place. Give the machine a few gentle shakes, while it is unplugged and switched off. This can help with the removal of air bubbles trapped within the coffee maker that might be interfering with the brewing.
✔ The other thing that you can try for Keurig®* troubleshooting not brewing is checking if all the components or parts of the machine are seated properly, in their correct placement.
✔ Insufficient warm up time will not allow the coffee to brew. Make sure that you are allowing enough warm up time to brew.

How do I unclog my Keurig®*?

Rarely, your Keurig®* machine may become clogged.

Potential Fixes:
✔ To unclog the machine, try running a cup of water through it without any k-cup. You can also clean the needle, spout, and the drain using a paper clip or something similar.

Keurig®* water not coming out!

If you are wondering why there is no water running through your Keurig®*, the answer might simply be that your water line is clogged.

Potential Fixes:
✔ Try running the brewing cycle with regular water, just a few times, without any k-cups.
✔ Also, try descaling the clogged water lines and the needles to remove all the excess grounds and debris that might be preventing the water from coming out.